Privacy Policy

CXOwork ("CXOwork," "we," "us," or "our") operates a two-sided online marketplace at cxowork.com that connects companies ("Clients") with fractional executives such as CFOs, CMOs, CTOs, COOs, and other senior advisors ("Advisors").

This Privacy Policy describes how we collect, use, share, and protect information when you visit our website, create an account, post a request, send a message, or otherwise use our services (collectively, the "Services"). It applies to both Clients and visitors using our public site. Advisors using our Services are governed by additional terms covered separately on the Become a CXO flow.

By using the Services you confirm you have read this policy. If you do not agree, please do not use our Services.

We collect information in three ways: directly from you, automatically as you use the site, and from third parties.

We use your information to operate and improve the Services. Specifically:

• Match-making. To recommend Advisors whose skills, industry expertise, stage, and rate align with your stated needs.
• Communication and intros. To enable direct messaging and introductions between you and Advisors, and to deliver platform notifications.
• Account management. To create and maintain your account, verify your identity, and provide customer support.
• Personalization. To remember your preferences (active persona, filter selections, language) and pre-fill forms.
• Service improvement. To understand how Clients and Advisors use the Services, debug issues, and develop new features. We use aggregated and de-identified data wherever possible.
• Marketing. To send product updates, tips, and occasional promotional emails. You can unsubscribe at any time.
• Trust & safety. To detect and prevent fraud, spam, harassment, and abuse, and to enforce our Terms.
• Legal obligations. To comply with applicable law, respond to legal requests, and protect our legal rights.

We share information only as described below. We do not sell your personal information to third parties.

We keep your information for as long as you maintain an account or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account and profile: for the life of your account.
• Messages: retained while either party to the conversation has an active account; you can delete messages from your dashboard at any time.
• Consultation requests: up to 24 months after submission, then anonymized for analytics.
• Logs and aggregated analytics: typically 12–24 months.
• Legal/billing records: as required by tax, accounting, and other applicable law (typically up to 7 years).

You can request deletion of your account at any time from Settings → Delete Account. Some information may be retained as required by law or to prevent fraud (e.g., suppression lists, transaction records).

Subject to applicable law, you have the following rights:

• Access. Request a copy of the personal information we hold about you.
• Correction. Update inaccurate or incomplete information directly in your dashboard or by contacting us.
• Deletion. Delete your account at any time. Some data may be retained as described above.
• Portability. Receive your data in a structured, commonly used format.
• Objection / Restriction. Object to or restrict certain processing.
• Withdraw consent. Where we rely on consent (e.g., marketing emails), withdraw it at any time without affecting the lawfulness of prior processing.
• Opt out of marketing. Unsubscribe via the link in any marketing email or in Settings → Notifications.
• Lodge a complaint. If you are in the EEA, UK, or California, you may also complain to your local data-protection authority.

To exercise any of these rights, email us at info@cxowork.com. We respond within 30 days.

We use cookies and similar technologies for the following purposes:

• Strictly necessary. Authentication, security, and load balancing. Cannot be turned off.
• Functional. Remembering your active persona, filter selections, and other UI state.
• Analytics. Understanding how the Services are used so we can improve them.

You can disable cookies in your browser, but some features may not work as expected if you do.

We take reasonable administrative, technical, and physical safeguards to protect your information — including transport-layer encryption (TLS), encrypted storage, access controls, and audit logging. However, no system is 100% secure. Please use a strong, unique password and notify us promptly of any suspected unauthorized access at info@cxowork.com.

CXOwork is operated from the United States. If you access the Services from outside the U.S., your information may be transferred to, stored in, and processed in the U.S. or other countries where our service providers operate. Where required (e.g., from the EEA or UK), we use appropriate safeguards such as Standard Contractual Clauses.

The Services are intended for users 18 years of age and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. We'll post the new version here with an updated "Last updated" date and, for material changes, notify you by email or in-app notice. Your continued use of the Services after changes take effect means you accept the updated policy.

Questions, requests, or security incidents? Email us at info@cxowork.com and we’ll respond within one business day.